Orders undergo processing before being shipped, typically taking between 3 to 8 working days in total. Our goal is to deliver items to customers within 3 to 4 days.
Should you need expedited shipping, please contact us, and we’ll make the necessary arrangements.
At Caps2u.co.uk we understand the importance of a seamless and reliable shipping experience. That’s why we have partnered with trusted carriers like Royal Mail and Parcel Force to ensure your orders are delivered promptly and securely.
In the rare event that you encounter any issues with your delivery, our dedicated customer support team is ready to assist you. We believe in providing a seamless shopping experience from start to finish, and our support team is here to address any concerns you may have.
While we highly recommend customers to be present for the scheduled delivery, we understand that it might not always be feasible. Therefore, in such cases, an alternative delivery time slot or redirection to your local Post Office or depot will be offered. To retrieve your order, you will need to present identification along with your tracking number.
Alternatively, during the checkout process, you have the option to provide an alternative delivery address where someone will be available to receive your order.
Our returns policy covers damaged or faulty goods and extends for a period of 30 days. If you have a damaged or faulty item and 30 days have elapsed since your purchase, we regret to inform you that we cannot process a refund.
In the event that a refund is required for non damaged goods, we will provide you with an RAC (Return Authorisation Code), however, this will need to be requested within 14 working days from receipt of goods and you must subsequently return the items within 5 working days.
There are certain situations where only partial refunds are granted or a refund may be refused: Any item not in its original condition, is damaged or missing parts for reasons not due to our error
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping your original order to you will be deducted from your refund. We recommend using a trackable shipping service and do not accept responsibility for undelivered returns.
Once your order is accepted by us, and you receive an order acknowledgment, cancellations are not permitted, however, depending on the timeframe refunded amounts may be subject to restocking fees and our available to process.
All the main debit and credit cards, including Apple Pay. Google Pay and PayPal.
Our delivery prices are fixed at £3.95 (excluding VAT) for orders below £100, and free for orders exceeding that amount.
We are currently shipping to the UK only.
Caps2u.co.uk is a trading name of Workwear Giant Ltd.
Unit 4, Ashville Way, Wokingham, Berkshire, RG41 2PL
Tel: 0118 304 4709 / [email protected]